1.8
  • The clothes1 votes
  • Customer service2 votes
  • Everything else1 votes
  • Delivery1 votes
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  • Dec 17
  • Footwear and Clothing
  • Little Elm, Texas
  • Pants
  • 20
  • REVIEW RATING 4/5

i have shopped at loft and ann taylor for a very long time and i will never shop with this company or any affiliates in the future. I place an order on dec. 4th and it has been a nightmare with loft since. i put in the wrong sizes and quickly called back to change only an hour later. i was told i couldn't just change the sizes but i would have to reorder the whole order again. then the cust.... Read more

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  • Dec 17
  • Customer Service
  • Chula Vista, California
  • Blouse
  • 10
  • REVIEW RATING 4/5

I keep giving them the benefit of the doubt but I am at my wits end. I am a fan of the clothes but it's becoming hit and miss with the sizing. Since my first online order, I have had issues mostly with the order fulfillment side of things. 1. I purchased several items under one order and received them one at a time. One blouse was sent in a box large enough to hold a pair of boots. By the time it... Read more

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  • Dec 09
  • Online Shopping
  • Chicago, Illinois
  • Shirt
  • 46
  • REVIEW RATING 4/5

Let me start by saying that I love the Loft & their clothes. i will continue to make in store purchases but will think twice when ordering online. I went to my local store recently, found a shirt & because they didn't have my size in stock they offered to ship it from another store. Sounds simple enough. A few days later I got the package in the mail & it was the wrong size. I... Read more

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  • Dec 08
  • Shopping
  • Atlanta, Georgia
  • Return Policy
  • 31
  • REVIEW RATING 3/5

I'm really frustrated with this store's customer service. I ordered some items online, and have done so many times in the past. Usually they let you return things you don't want to the store, the exception being if you don't have the original receipt. And here's the kicker: whoever packaged my items left out the invoice. The Loft, even though it was their fault, will not let me return my items to... Read more

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  • Nov 25
  • Footwear and Clothing
  • Norcross, Georgia
  • Jeans
  • 1
  • 1
  • 45
  • REVIEW RATING 4/5

Ann taylor and ann taylor loft sucks!! Crappy clothes that pill up, dye not set. I bought a pair of jeans $90 + tax that bled all over my white sweater and turned my hands very blue. White sweater bought two days prior at White House Black Market for same price. Ann taylors store and corporate office responses - your tag says you must wash before wearing. We can't help you. Ie. I'm out $180. I'm... Read more

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  • Nov 24
  • Customer Service
  • Raleigh, North Carolina
  • Online Order
  • 37
  • REVIEW RATING 4/5

The order was ordered (10/23) and shipped (10/25) from Loft, but was recorded at UPS as empty box (10/29) with damaged contents. I email Loft as soon as I noticed that and received no response, I then called a week later and was assured that I will receive a credit within two days. Again I waited a week and emailed - received no response. I called again today (11/24) and again was reassured that... Read more

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  • Nov 22
  • Footwear and Clothing
  • Albuquerque, New Mexico
  • Fees
  • 34
  • REVIEW RATING 4/5

I am not used to have a credit card. Loft people told me I can pay with my card in store. It is not a credit card. Later I found out it is not. I still neet to pay online. I forget to pay the bill. After I saw the $25 late fee, I wrote an email about it. $25 fee is removed. I scheduled a payment to the bill. I receive several emails which told me the payment is successful. Today I got a... Read more

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The one in Waynesboro va is horrible! Ladies in there made me feel like I was stealing. I make $60,000 a year so I am sure I can afford to shop your horrible store! Add comment

  • Oct 24
  • Footwear and Clothing
  • Online Order
  • 85
  • REVIEW RATING 4/5

I love Loft clothes and buy there a lot. The in store staff is great. This is the 2nd time ive tried to use the website. 1. I tried to put in a loft.com order in online during a 50% off promotion. Their site would not work. 2. I called in to put in the order and the lady said their service application was down. She suggested I call back the next day 3. I called back the next day. Lady put in the... Read more

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  • Oct 10
  • Ex Employees
  • Working Experience
  • 3
  • 3
  • 136
  • REVIEW RATING 5/5

From an Insider Look at Ann Taylor LOFT: Wages: The hourly wage is very low ($10/hour for management). Hours: You might work 40+ hours a week but may not receive benefits or be considered full-time. You will also only get 1/2 an hour break for 9+ hours. Staffing: There are typically only 2 or maybe 3 people working at one time, even during huge sales. Online Orders: Store associates fulfill... Read more

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