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1.8 Based on 41 reviews
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  • Customers like
    • Clothes 3
    • Quality 1
  • Customers don't like
    • Customer service 7
    • Online 4
    • Quality 4

Yes, Ann Taylor loft doesn't seem to care about its staff. They should send an undercover boss to check it out. I agree with The others on this blog about Ann Taylor loft employee practices as they ring true just about every where. The managers talk about each other. They are rude to customers and staff. They push staff to sell clothes and credit cards as much as possible. My teenager is a part timer and a first year college student. At first... Read more

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July 2015 I wanted to let you know that unfair work practices at Loft are still true. I'm a first year college student who applied for a part-time job in between my College classes. During my interview, I shared that I only could work limited hours as this was my first year in college. They assured me that the hours were flexable. This is a new store only about a year. Within my first month, I sold more clothing and credit cards than anyone in... Read more

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I made an online order that I never received. I contact them 4 times but nobody could give me an answer. The fulfillment dept is going to contact you between 3 to 5 days they said to me through email, well, that's never happened. In the last conversation I had with them they extended the days to 10 business days. Really? Finally I sent a very disappointed email and the same day I received an email for each items (4 in total) telling me that they... Read more

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So being a busy guy in Dallas, Texas I recently bought a $300 Gift card for my wife - so she could upgrade her work wardrobe. Unfortunately she looked at Willow Bend and Park and Preston locations of Ann Taylor and decided that the current offerings weren't awesome and she wanted me to check on getting the card refunded so she could find something ( for her Birthday) at another store . I checked and no refund on gift cards even with... Read more

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Here is the message I just sent to their customer service site: Hello, I have been shopping frequently recently as I have needed a different style of clothing for work. Loft was one of the stores I visited in Freeport, ME. I have never written to a customer service representative before but feel this is needed. Twice while I was there, two different saleswomen asked if they could hold items at the front while I continued shopping. When I went... Read more

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Worst company ever. Please Beware. Two pairs of shorts that I have never won and will return have cost me 3X what the shorts actually cost. Company charged me two late fees that should not have been. I have called on both occasions. I am so sorry that I ever purchased anything from Ann Taylor. There clothes are of poor quality and not anything I would normally purchase. Please be cautious before you purchase. Do not ever give into their... Read more

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I frequently shop at The Loft for myself, my sister and my 2 daughters. Most of the time they like what I purchase but lately I have had to return several of the purchased items. On June 9th at the West Babylon store as Michele was processing my returns and my new purchases she rudely informed me that the company tracks returns (thats why we require that you show us your drivers license during a return). I informed her that I shop for 4... Read more

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Love their clothes but shopping online is a pain! The website constantly changes my address such that the apartment number doesn't print. I'm always following up with UPS to update the address and when I raise the issue with loft's customer service on email I get ridiculous responses that aren't even related to what I'm writing about. It feels like talking to a wall. Stop changing my address loft so that I actually get my orders!!!! Read more

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I want to complain about the Store Manager Carol del Rio and Co-Manager Rebecca who work on the Loft Store 127 Ave and 88 St in Miami Florida. I have been shopping at this store for years, but Rebecca did not allow me to use the bathroom while shopping there...this is so ridiculous for an upscale store. Also, Carol del Rio who is the Store Manager is very rude and unprofessional. One of her employees who has been working there many yeas, came... Read more

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A merchandise credit can only be used in store. Why? This makes no sense at all. This store is a joke. Also, for items ONLY offered online there is no free shipping or refund of shipping if sizes don't fit. When your company is the size that it is, this policy is cheap and tacky. Almost every other big-name brand will not put the charge to the customer when they DO NOT offer the item in stores. The clothes are cheaply made anyhow - I will never... Read more

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