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  • Customers like
    • Clothes2
  • Customers don't like
    • Customer service6
    • Quality4
    • Online3

  • Jul 18
  • Footwear and Clothing
  • Red Hill, South Carolina
  • 33
  • REVIEW RATING 3/5

Me,my mom and my sister went to the ann Taylor loft on the avenue at white marsh on june 27 for a girls day. We go to the store on weekly basis.we go to the dressing rooms with the items we're trying on, only to have one of the cashiers rush us with the clothes to the register, only to be greeted by 2 police officers and a mall cop who stated that we were shoplifting. We were interrogated in the... Read more

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  • Jun 29
  • Footwear and Clothing
  • Cambridge, Massachusetts
  • Clothing
  • 64
  • REVIEW RATING 3/5

I was about to give up on Loft anyway when all of the items I ordered arrived looking much cheaper and flimsier than I remember Loft clothes being. I returned my full order and waited a month before I contacted Loft. It took a while to get a response. They then charged my card for the full order (I confess that I didn't notice that they hadn't ever charged me before), no refund. I then contacted... Read more

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  • Jun 18
  • Footwear and Clothing
  • Monterey Park, California
  • Clothing
  • 57
  • REVIEW RATING 4/5

I wish I could find any negative stars or some better way to review about Ann Taylor's Customer Service. I do not dare to comment or review about their clothes' quality since I've never received my orders. What I'm trying to review is their absolutely terrible Customer Service. I placed an order with Ann Taylor, made a small mistake with shipping address. Contacted them immediately and got the... Read more

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  • Jun 17
  • Footwear and Clothing
  • Baltimore, Maryland
  • Suit
  • 61
  • REVIEW RATING 4/5

I ordered over 450.00 worth of suits from Ann Taylor for an upcoming business trip. The very NEXT day they went on sale for 40% off! The money had not yet left my account, but the items had shipped. I called Cust Service and the man assured me they would refund the difference and he opened a 'case'. One week later they took the whole amount of money from my account and sent me an email stating... Read more

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  • May 31
  • Footwear and Clothing
  • Kansas City, Missouri
  • Top
  • 50
  • REVIEW RATING 4/5

I purchased a top without realizing it was damaged later( a hole between the sleeve). I Returned to the store to exchange it .the store did not have the same size. They told me that I could not exchange it for a different item nor got a credit.i asked her to check the purchase on my credit card but she said she couldn't (Macy's does all the times) Very very disappointed. It seems that the quality... Read more

Was this review helpful? 0 0

After The Loft sends my package to the wrong address, they say the only way to fix the problem is for my family to return the items so they can resend it. they are unwilling or unable to send my family postage so my family could just send me the package. They take no responsibility for their error. Have been waiting for mangement to contact me via email for 4 days. Add comment

  • May 18
  • Footwear and Clothing
  • Raleigh, North Carolina
  • Dress
  • 50
  • REVIEW RATING 4/5

I ordered a dress online- striped flare dress. I received the delivery today, only to find out that your warehouse sent me a pair of jeans instead of the dress I ordered. I called customer service, told them about the issue, only to find out the dress I ordered is now sold out, and there is nothing they can do. Because you made a mistake, I, the customer, have to suffer for it. Extremely... Read more

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  • Apr 29
  • Footwear and Clothing
  • Toronto, Ontario
  • Clothing
  • 1
  • 1
  • 96
  • REVIEW RATING 4/5

I went into the Toronto Eaton Centre location of Loft around 5:15 pm on the 28th of April 2015. Nobody greeted me. The employees were busy chatting. As i proceeded to check out some of the clothes on the racks one of them mentioned, "It's so OBVIOUS her bag is fake. Maybe we should call the poooolice hahahahaha." I was absolutely LIVID at hearing this. I just could not believe what I heard. I am... Read more

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  • Apr 27
  • Footwear and Clothing
  • Grand Prairie, Texas
  • Clothing
  • 58
  • REVIEW RATING 2/5

In the last year I've bought around $1000+ in clothing from Loft. The materials they use are very cheap. I've gotten tees that get holes just a couple of months after I've purchased them. They don't hold very well after washing, and that's because I don't tend to put my clothes in the dryer! How crazy is that!!?? The beading they use on their items is also very cheap! It can rub your arms... Read more

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  • Apr 26
  • Online Shopping
  • Boston, Massachusetts
  • Clothing
  • 147
  • REVIEW RATING 4/5

I ordered about $80 worth of clothes from LOFT online and UPS tracking said it was delivered to my door. I stupidly pre-signed for the package. The package was delivered at 12:50pm and I arrived home to no package at 2:20pm the same day. I waited a day and still nothing. I submitted claims to UPS who said to contact the shipper and then emailed LOFT. Their response was essentially: We received... Read more

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