Ann Taylor Loft Complaints and Reviews

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Ann Taylor Loft
Main address: PO Box 571650 84157-1650 Taylorsville UТ
1-888-563-8444, 1-866-232-9266,
  • 43+3 mobile complaints
  • $2.5K claimed losses
  • $54 average
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  • 11 hours ago
  • Customer Service
  • Raleigh, North Carolina
  • Online Order
  • 2

The order was ordered (10/23) and shipped (10/25) from Loft, but was recorded at UPS as empty box (10/29) with damaged contents. I email Loft as soon as I noticed that and received no response, I then called a week later and was assured that I will receive a credit within two days. Again I waited a week and emailed - received no response. I called again today (11/24) and again was reassured that... Read more

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  • 1 day ago
  • Footwear and Clothing
  • Albuquerque, New Mexico
  • Fees
  • 8

I am not used to have a credit card. Loft people told me I can pay with my card in store. It is not a credit card. Later I found out it is not. I still neet to pay online. I forget to pay the bill. After I saw the $25 late fee, I wrote an email about it. $25 fee is removed. I scheduled a payment to the bill. I receive several emails which told me the payment is successful. Today I got a... Read more

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The one in Waynesboro va is horrible! Ladies in there made me feel like I was stealing. I make $60,000 a year so I am sure I can afford to shop your horrible store! Add comment


  • Oct 24
  • Footwear and Clothing
  • Online Order
  • 59

I love Loft clothes and buy there a lot. The in store staff is great. This is the 2nd time ive tried to use the website. 1. I tried to put in a order in online during a 50% off promotion. Their site would not work. 2. I called in to put in the order and the lady said their service application was down. She suggested I call back the next day 3. I called back the next day. Lady put in the... Read more

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  • Oct 10
  • Ex Employees
  • Working Experience
  • 3
  • 3
  • 89

From an Insider Look at Ann Taylor LOFT: Wages: The hourly wage is very low ($10/hour for management). Hours: You might work 40+ hours a week but may not receive benefits or be considered full-time. You will also only get 1/2 an hour break for 9+ hours. Staffing: There are typically only 2 or maybe 3 people working at one time, even during huge sales. Online Orders: Store associates fulfill... Read more

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  • Oct 04
  • Footwear and Clothing
  • Los Angeles, California
  • Rude Employee
  • 75

I have been shopping at Loft for years. One of my favorite things about the store is they usually have the best customer service! Since I shop at Loft a lot, I often become very friendly with the employees too! Well, tonight I went in to Loft with my toddler to make a quick return. This employee, Christina, was the rudest, most unpleasant person I have ever encountered. She was rude in front of... Read more

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  • Sep 29
  • Footwear and Clothing
  • Miami, Florida
  • Online Shirt Order
  • 86

It's going to be TWO WEEKS since I ordered a shirt online from Ann taylor. I paid $8.95 (plus tax) for shipping for just 1 simple shirt. It's taken them EIGHT BUSINESS DAYS to "process"...EIGHT DAYS!?!? How are you going to charge so much for shipping and provide such a horrible service??? Then when I call to complain and ask for my order to be cancelled the representative says that they can't... Read more

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Bought a skirt on 8/2. Returned it on 9/21 due to not fitting correctly. Was told only store credit because past 45 days. Fine, but then told I won't get full credit!!!! Done with the loft!!!!! Add comment


  • Sep 20
  • Footwear and Clothing
  • Portland, Oregon
  • Promotional Offer
  • 83

This order was a nightmare. I received a promotional email that I would receive two $25 cash cards for each $50 I spent. I went online through the email and placed an order for just over $170 but never received my confirmation email. So I emailed customer service and the email returned was rude and unhelpful. Although my credit card had two holds for the order totaling just over $340, the email... Read more

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I went to return some things and was told because I was 1 day past the new 45 day return policy. They could only give me current price and store credit. There is no way to get a hold of a person. Only email. I will no longer be shopping at Ann Taylor or Loft. Sounds like they are in there way out of business to me. Add comment

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