Submit ›
  • Customers like
    • Clothes2
  • Customers don't like
    • Customer service4
    • Delivery2
    • Quality2

After The Loft sends my package to the wrong address, they say the only way to fix the problem is for my family to return the items so they can resend it. they are unwilling or unable to send my family postage so my family could just send me the package. They take no responsibility for their error. Have been waiting for mangement to contact me via email for 4 days. Add comment

  • May 18
  • Footwear and Clothing
  • Raleigh, North Carolina
  • Dress
  • 22
  • REVIEW RATING 4/5

I ordered a dress online- striped flare dress. I received the delivery today, only to find out that your warehouse sent me a pair of jeans instead of the dress I ordered. I called customer service, told them about the issue, only to find out the dress I ordered is now sold out, and there is nothing they can do. Because you made a mistake, I, the customer, have to suffer for it. Extremely... Read more

Was this review helpful? 0 0

  • Apr 29
  • Footwear and Clothing
  • Toronto, Ontario
  • Clothing
  • 1
  • 1
  • 58
  • REVIEW RATING 4/5

I went into the Toronto Eaton Centre location of Loft around 5:15 pm on the 28th of April 2015. Nobody greeted me. The employees were busy chatting. As i proceeded to check out some of the clothes on the racks one of them mentioned, "It's so OBVIOUS her bag is fake. Maybe we should call the poooolice hahahahaha." I was absolutely LIVID at hearing this. I just could not believe what I heard. I am... Read more

Was this review helpful? 0 0

  • Apr 27
  • Footwear and Clothing
  • Grand Prairie, Texas
  • Clothing
  • 31
  • REVIEW RATING 3/5

In the last year I've bought around $1000+ in clothing from Loft. The materials they use are very cheap. I've gotten tees that get holes just a couple of months after I've purchased them. They don't hold very well after washing, and that's because I don't tend to put my clothes in the dryer! How crazy is that!!?? The beading they use on their items is also very cheap! It can rub your arms... Read more

Was this review helpful? 0 0

  • Apr 26
  • Online Shopping
  • Boston, Massachusetts
  • Clothing
  • 105
  • REVIEW RATING 4/5

I ordered about $80 worth of clothes from LOFT online and UPS tracking said it was delivered to my door. I stupidly pre-signed for the package. The package was delivered at 12:50pm and I arrived home to no package at 2:20pm the same day. I waited a day and still nothing. I submitted claims to UPS who said to contact the shipper and then emailed LOFT. Their response was essentially: We received... Read more

Was this review helpful? 0 1

  • Apr 20
  • Footwear and Clothing
  • Staff
  • 1
  • 1
  • 30
  • REVIEW RATING 3/5

loft.com had a rude associated named daquila. she was just so rude and negative. she was blurting information out with the worst attitude. it was just a bad experience to even talk to someone as rude as her. she seemed really not happy and also mean about her job. she was acting robotic and angry. she did the job but it was painful to have to deal with someone with her attitude. loft needs to... Read more

Was this review helpful? 0 0

  • Apr 17
  • Online Shopping
  • Beverly Hills, California
  • Coupon
  • 27
  • REVIEW RATING 3/5

Why is it that when I click over to update my credit card info, the coupon I added disappears? I didn't know that, so I hit buy just to find out I've been charged full price. And when I call customer service (5 minutes after I've ordered), I'm told that they can't do anything for me. They can't add the coupon nor cancel the order. I just placed the order 5 minutes before, people! Instead, I have... Read more

Was this review helpful? 0 0

  • Mar 31
  • Footwear and Clothing
  • West Palm Beach, Florida
  • Clothing
  • 1
  • 1
  • 40
  • REVIEW RATING 3/5

We were inside the store for an hour and nobody acknowledge us. Unfriendly employees and bad customer service and will not come Back there again. We tried on some clothes in the fitting room and saw one of the employee, she just stares at us, I ask how she was she said she was just ok. She looked at us like we were on her way. I cannot believe the type of worker they have working in that... Read more

Was this review helpful? 0 0

Worst costumer service they don't help at all.. Almost 4 weeks to get my package.. Never again Add comment

  • Jan 08
  • Footwear and Clothing
  • Pawtucket, Rhode Island
  • Online Order
  • 202
  • REVIEW RATING 4/5

Spent an hour selecting items after I was sucked in by one of the numerous emails they send each week. I ordered 3 day shipping as I wanted to wear one of the items at an event this weekend. I immediately received an email that part of the order had shipped. It occurred to me 2 days later that I had not received an email about the remaining order so I contacted the company. It appears that... Read more

Was this review helpful? 1 0

Had an experience with Ann Taylor Loft?

Write a review
Did not find what you were looking for?
 
×
You are reading about Ann Taylor Loft.
Filing a new complaint about
×