1.6
  • Clothes2 votes
  • Customer service3 votes
  • Delivery2 votes
  • Online1 votes
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Worst costumer service they don't help at all.. Almost 4 weeks to get my package.. Never again Add comment

  • Jan 08
  • Footwear and Clothing
  • Pawtucket, Rhode Island
  • Online Order
  • 137
  • REVIEW RATING 4/5

Spent an hour selecting items after I was sucked in by one of the numerous emails they send each week. I ordered 3 day shipping as I wanted to wear one of the items at an event this weekend. I immediately received an email that part of the order had shipped. It occurred to me 2 days later that I had not received an email about the remaining order so I contacted the company. It appears that... Read more

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  • Dec 30, 2014
  • Online Shopping
  • Orlando, Florida
  • Online Order
  • 95
  • REVIEW RATING 4/5

Shopping online, finally find what I wanted but when checking out, there was a problem when i submitted. I submitted the order two times. The next day my account is overdrawn and I was charged twice! Waiting for customer serves for more than 30mins. Then customer serves says it will be 3-5 day to give back my money, when I never thought it went threw. The order did not even email me about the... Read more

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  • Dec 26, 2014
  • Online Shopping
  • Austin, Texas
  • Online Order
  • 80
  • REVIEW RATING 4/5

Shopped online and put item in shopping bag. Attempted to check out but the AT system failed. Few days later got an email telling me I had an item in my shopping bag and to click on a link to complete the order. The link in the email took me to AT home page. I could not find a way to get back to my original shopping bag as I was a guest shopper. So I ordered the item with a new order. For... Read more

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  • Dec 17, 2014
  • Footwear and Clothing
  • Little Elm, Texas
  • Pants
  • 102
  • REVIEW RATING 4/5

i have shopped at loft and ann taylor for a very long time and i will never shop with this company or any affiliates in the future. I place an order on dec. 4th and it has been a nightmare with loft since. i put in the wrong sizes and quickly called back to change only an hour later. i was told i couldn't just change the sizes but i would have to reorder the whole order again. then the cust.... Read more

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  • Dec 17, 2014
  • Customer Service
  • Chula Vista, California
  • Blouse
  • 57
  • REVIEW RATING 4/5

I keep giving them the benefit of the doubt but I am at my wits end. I am a fan of the clothes but it's becoming hit and miss with the sizing. Since my first online order, I have had issues mostly with the order fulfillment side of things. 1. I purchased several items under one order and received them one at a time. One blouse was sent in a box large enough to hold a pair of boots. By the time it... Read more

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  • Dec 09, 2014
  • Online Shopping
  • Chicago, Illinois
  • Shirt
  • 120
  • REVIEW RATING 4/5

Let me start by saying that I love the Loft & their clothes. i will continue to make in store purchases but will think twice when ordering online. I went to my local store recently, found a shirt & because they didn't have my size in stock they offered to ship it from another store. Sounds simple enough. A few days later I got the package in the mail & it was the wrong size. I... Read more

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  • Dec 08, 2014
  • Shopping
  • Atlanta, Georgia
  • Return Policy
  • 78
  • REVIEW RATING 4/5

I'm really frustrated with this store's customer service. I ordered some items online, and have done so many times in the past. Usually they let you return things you don't want to the store, the exception being if you don't have the original receipt. And here's the kicker: whoever packaged my items left out the invoice. The Loft, even though it was their fault, will not let me return my items to... Read more

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  • Nov 25, 2014
  • Footwear and Clothing
  • Norcross, Georgia
  • Jeans
  • 1
  • 1
  • 77
  • REVIEW RATING 4/5

Ann taylor and ann taylor loft sucks!! Crappy clothes that pill up, dye not set. I bought a pair of jeans $90 + tax that bled all over my white sweater and turned my hands very blue. White sweater bought two days prior at White House Black Market for same price. Ann taylors store and corporate office responses - your tag says you must wash before wearing. We can't help you. Ie. I'm out $180. I'm... Read more

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  • Nov 24, 2014
  • Customer Service
  • Raleigh, North Carolina
  • Online Order
  • 67
  • REVIEW RATING 4/5

The order was ordered (10/23) and shipped (10/25) from Loft, but was recorded at UPS as empty box (10/29) with damaged contents. I email Loft as soon as I noticed that and received no response, I then called a week later and was assured that I will receive a credit within two days. Again I waited a week and emailed - received no response. I called again today (11/24) and again was reassured that... Read more

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