Ann Taylor Loft Complaints and Reviews

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Ann Taylor Loft
Main address: PO Box 571650 84157-1650 Taylorsville UТ
1-888-563-8444, 1-866-232-9266, http://www.loft.com/loft/custserv/contactus.jsp
  • 33 complaints
  • $2.2K claimed losses
  • $67 average
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  • Jun 17
  • Footwear and Clothing
  • Deptford Township, New Jersey
  • Sneaky Return Policy
  • 34

Mary Lide I have been purchasing clothes through both Ann Taylor and Ann Taylor Loft for over 10 years. I have a daughter and daughter in law that I frequently buy clothes for in addition to myself. This past year I spent about $3000 at Ann Taylor and Ann Taylor Loft. Last week I went to return an item and it came up "refused". Since the manager knew that I buy many items she decided to override... Read more

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  • Jun 17
  • Footwear and Clothing
  • Austin, Texas
  • Return Policy
  • 37

I shop in Ann Taylor Loft every week. I spend thousands of dollars there yet when one of my skirts that I wore once bled after a dry cleaning I could not get credit because I needed a government issued id. Really people? The skirt was $54 and they told me I could get credit for what it's worth which will probably be less. This is NOT cash we are talking about. It's credit!! Come on. What's with... Read more

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  • Apr 21
  • Customer Service
  • Corporate Customer Service
  • 38

My local store in Georgetown, TX is great. All the employees are nice and helpful, and the turnover is minimal. Whenever I walk in they all treat me like I am special :-)However, when my $40 LOFT Rewards expired, several sales people told me to contact Customer Service and they would send me a new card. I wasted about 45 minutes navigating the menu and being transferred several times. I finally... Read more

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  • Apr 03
  • Footwear and Clothing
  • Incorrect Care Lable
  • 57

I loved my jacket which I wore during winter in Florida.and chose to spot clean it until this year when I noticed the care label said machine wash in cold water dry flat, etc. Those instructions completely ruined my jacket and ended up tossing it after several attempts of trying to get AT to replace it for me or refund my money. Their attitude was rude and dismissive and had no intentions of... Read more

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  • Feb 08
  • Customer Service
  • Brooklyn, New York
  • Property Damage Repair
  • 95

Upon walking up to the register at Ann Taylor Loft on 49th btwn 5th and 6th at 3:40pm on Friday (2/7/2014), I informed the associate that I would like to have my 6 items price checked prior to having them rung up. This request was made due to the fact that I had selected these items from areas that featured signs, which read "Additional 40% off" or FINAL SALE at $14.99, and I wanted to know the... Read more

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  • Jan 22
  • Customer Service
  • Property Damage Repair
  • 3
  • 83

I bought a black and white sweater from the LOFT about a year ago. I've worn and washed the sweater just a few times, but the last time I washed it (per the washing instructions on the label), the black bled into the white parts of the sweater. The sweater now has blue-ish blotches all over it. I first began by emailing the LOFT explaining the situation and asked how I could go about returning... Read more

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  • Jan 03
  • Footwear and Clothing
  • New York, New York
  • Property Damage Repair
  • 29

I ordered before xmas when the website guaranteed that I would get my order by the 24th. Right after I ordered, the site showed that I could expect my delivery 1/2. When I contacted Customer Service I was promised I would receive it in time for xmas. Needless to say it did not arrive on time, and the Customer Service people have been totally MIA and are not returning any of my emails. This has... Read more

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  • Dec 09, 2013
  • Footwear and Clothing
  • Credit Cards
  • 42

i was told my Loft account closed in November 2013. I had TWO accounts..didn't know that! I opened a LOFT mastercard in July 2013. In November the account that was CLOSED was a LOFT card from 2010! I didn't understand because I had JUST opened a Loft Mastercard account this July. Why didn't the salespeople see that i had an open account? instead, the opened a NEW LOFT store card!!! Now my points... Read more

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  • Dec 09, 2013
  • Footwear and Clothing
  • San Francisco, California
  • Atrocious Customer Service
  • 50

LOFT has non existent customer service!! I ordered a pair of cords for my daughter and instead received a ghastly black sweater. When I called them, they told me I had to return the sweater and "oh gosh, what you ordered is now sold out". I tracked down a pair myself in Philadelphia (I am in California) and now I have to go into a loft store to order them! At least I can leave the ghastly black... Read more

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  • Dec 02, 2013
  • Footwear and Clothing
  • Sweater Out Of Stock
  • 42

I ordered a sweater from Loft. They said it was out of stock, but did not refund my credit card. I emailed and called them about this. Their sales associate response was, "rest assured, your credit card has been refunded" it was not. I had to file a complaint with my credit card. After 3 months, I still have not received my $54.00 credit. I experienced a similar problem with Loft before this... Read more

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