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1.7 Based on 38 reviews
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  • Customers like
    • Clothes 3
    • Quality 1
  • Customers don't like
    • Customer service 7
    • Online 4
    • Quality 4

A merchandise credit can only be used in store. Why? This makes no sense at all. This store is a joke. Also, for items ONLY offered online there is no free shipping or refund of shipping if sizes don't fit. When your company is the size that it is, this policy is cheap and tacky. Almost every other big-name brand will not put the charge to the customer when they DO NOT offer the item in stores. The clothes are cheaply made anyhow - I will never... Read more

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DO NOT SHOP...LOFT online! I tried ordering clothes online using my American Express. After I completed my order, Amex alerted me that Loft put an authorization hold on my Amex credit card 3 times for the same amount. I immediately called Loft to find out about the error. Loft assured me that it will only be charged for 1 order and the 2 authorization hold will clear after 3-5 business days not including weekends. Their customer service is... Read more

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I placed my first order (and last!) with this company a couple of weeks ago. I noticed that I was mischarged and so tried to correct it through email. I spoke with two different representatives (it taking 3 days each time to get a response) but each one came to the same conclusion - that they were right. I had a $25 coupon and then the items I purchased were on sale. They tried to charge me full price and then deduct the $25 coupon. Not... Read more

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This is for Loft, first time ordering on line, what a cluster. Received email some items out of stock but still see it available on website. 3 emails and 1 call later, item is in stock but cannot ship to my po box, but they can ship rest of order to my po box?? I said fine, ship other items to my physical address, customer service said she could but will charge me again. I said no because it's already a cluster. Finally get tracking number and... Read more

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Worst store ever!!! Have been waiting on a refund for returned clothes and it is now a month!! I paid cash which was how it had been paid and they credited it to a Loft account and it has been a nightmare to get the account refunded and closed. Don't ever shop here!! Add comment

Placed an order on March 7 and was emailed I would receive the order on or by March 17. I was notified that a label was printed on the 9th, but USPS shows that although the label was printed, they never received the package. It's the 22nd now and I still haven't received the package. Talked to customer service twice and they said they would have to talk to the "fulfillment center" and I would have to wait 3 to 5 to find out what had happened to... Read more

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I attempted to add to a previous sale with a pair of wide leg pants. Faraway floral in a medium petite (not available on-line) at The Loft at The Gardens Mall in West Palm Beach. With 1 cashier at the register, but 2 more sales people on the floor, I asked if someone else could open the 2nd register (open when I entered the store). The people on the floor were straightening garments, but decided the cashier did not need extra help. With 2... Read more

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I placed an order online and when I got my confirmation and saw it was being shipped to the incorrect address. I called immediately to have them reroute it. They said they could attempt but not guarantee. I never received the package and they can't locate it. I also just went to return an item and they couldn't take it back without my license even though i ahd my ann Taylor card with me and the receipt. I am so over this store and their... Read more

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Had an item that was 5 days over the return date. Would not honor it. I am a very loyal customer. I consistently shop in store and on line. Store in Austin, Texas would not honor it and when I called customer service they said I could send it back but could not guarantee the price of 40.00. So... Why would I send it back and why could you not make a note in the system to give the price back. Manager was useless and not very supportive of... Read more

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This company will push their credit card on a client.. Yes, I have signed up. Three different times.. Why three times. Reason: If you choose not to use their personal card for a year.. this company automatically cancels the card.. This has never and does not happen with any other company I deal with.. Rather than encourage the use of a card, this company cancels it.. My last encounter with my card was in California.. The manager of a ann... Read more

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