Ann Taylor Loft Complaints and Reviews

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Ann Taylor Loft
Main address: PO Box 571650 84157-1650 Taylorsville UТ
1-888-563-8444, 1-866-232-9266, http://www.loft.com/loft/custserv/contactus.jsp
  • 44+3 mobile complaints
  • $2.5K claimed losses
  • $53 average
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  • 2 days ago
  • Footwear and Clothing
  • Norcross, Georgia
  • Jeans
  • 1
  • 1
  • 8
  • REVIEW RATING 4/5

Ann taylor and ann taylor loft sucks!! Crappy clothes that pill up, dye not set. I bought a pair of jeans $90 + tax that bled all over my white sweater and turned my hands very blue. White sweater bought two days prior at White House Black Market for same price. Ann taylors store and corporate office responses - your tag says you must wash before wearing. We can't help you. Ie. I'm out $180. I'm... Read more

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  • Nov 24
  • Customer Service
  • Raleigh, North Carolina
  • Online Order
  • 4
  • REVIEW RATING 4/5

The order was ordered (10/23) and shipped (10/25) from Loft, but was recorded at UPS as empty box (10/29) with damaged contents. I email Loft as soon as I noticed that and received no response, I then called a week later and was assured that I will receive a credit within two days. Again I waited a week and emailed - received no response. I called again today (11/24) and again was reassured that... Read more

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  • Nov 22
  • Footwear and Clothing
  • Albuquerque, New Mexico
  • Fees
  • 13
  • REVIEW RATING 4/5

I am not used to have a credit card. Loft people told me I can pay with my card in store. It is not a credit card. Later I found out it is not. I still neet to pay online. I forget to pay the bill. After I saw the $25 late fee, I wrote an email about it. $25 fee is removed. I scheduled a payment to the bill. I receive several emails which told me the payment is successful. Today I got a... Read more

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The one in Waynesboro va is horrible! Ladies in there made me feel like I was stealing. I make $60,000 a year so I am sure I can afford to shop your horrible store! Add comment

  • Oct 24
  • Footwear and Clothing
  • Online Order
  • 62
  • REVIEW RATING 4/5

I love Loft clothes and buy there a lot. The in store staff is great. This is the 2nd time ive tried to use the website. 1. I tried to put in a loft.com order in online during a 50% off promotion. Their site would not work. 2. I called in to put in the order and the lady said their service application was down. She suggested I call back the next day 3. I called back the next day. Lady put in the... Read more

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  • Oct 10
  • Ex Employees
  • Working Experience
  • 3
  • 3
  • 93
  • REVIEW RATING 5/5

From an Insider Look at Ann Taylor LOFT: Wages: The hourly wage is very low ($10/hour for management). Hours: You might work 40+ hours a week but may not receive benefits or be considered full-time. You will also only get 1/2 an hour break for 9+ hours. Staffing: There are typically only 2 or maybe 3 people working at one time, even during huge sales. Online Orders: Store associates fulfill... Read more

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  • Oct 04
  • Footwear and Clothing
  • Los Angeles, California
  • Rude Employee
  • 77
  • REVIEW RATING 4/5

I have been shopping at Loft for years. One of my favorite things about the store is they usually have the best customer service! Since I shop at Loft a lot, I often become very friendly with the employees too! Well, tonight I went in to Loft with my toddler to make a quick return. This employee, Christina, was the rudest, most unpleasant person I have ever encountered. She was rude in front of... Read more

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  • Sep 29
  • Footwear and Clothing
  • Miami, Florida
  • Online Shirt Order
  • 87
  • REVIEW RATING 4/5

It's going to be TWO WEEKS since I ordered a shirt online from Ann taylor. I paid $8.95 (plus tax) for shipping for just 1 simple shirt. It's taken them EIGHT BUSINESS DAYS to "process"...EIGHT DAYS!?!? How are you going to charge so much for shipping and provide such a horrible service??? Then when I call to complain and ask for my order to be cancelled the representative says that they can't... Read more

Was this review helpful? 1 0

Bought a skirt on 8/2. Returned it on 9/21 due to not fitting correctly. Was told only store credit because past 45 days. Fine, but then told I won't get full credit!!!! Done with the loft!!!!! Add comment

  • Sep 20
  • Footwear and Clothing
  • Portland, Oregon
  • Promotional Offer
  • 83
  • REVIEW RATING 4/5

This order was a nightmare. I received a promotional email that I would receive two $25 cash cards for each $50 I spent. I went online through the email and placed an order for just over $170 but never received my confirmation email. So I emailed customer service and the email returned was rude and unhelpful. Although my credit card had two holds for the order totaling just over $340, the email... Read more

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