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  • Customers like
    • Clothes 3
    • Quality 1
  • Customers don't like
    • Customer service 7
    • Online 4
    • Quality 4

This is for Loft, first time ordering on line, what a cluster. Received email some items out of stock but still see it available on website. 3 emails and 1 call later, item is in stock but cannot ship to my po box, but they can ship rest of order to my po box?? I said fine, ship other items to my physical address, customer service said she could but will charge me again. I said no because it's already a cluster. Finally get tracking number and USPS cannot find package. Trying to call and put on hold. CSR lies and said she's in Illinois, my... Read more

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Worst store ever!!! Have been waiting on a refund for returned clothes and it is now a month!! I paid cash which was how it had been paid and they credited it to a Loft account and it has been a nightmare to get the account refunded and closed. Don't ever shop here!! Add comment

Placed an order on March 7 and was emailed I would receive the order on or by March 17. I was notified that a label was printed on the 9th, but USPS shows that although the label was printed, they never received the package. It's the 22nd now and I still haven't received the package. Talked to customer service twice and they said they would have to talk to the "fulfillment center" and I would have to wait 3 to 5 to find out what had happened to my order. In the meantime I received an email asking me to review the items in my recent purchase.... Read more

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I attempted to add to a previous sale with a pair of wide leg pants. Faraway floral in a medium petite (not available on-line) at The Loft at The Gardens Mall in West Palm Beach. With 1 cashier at the register, but 2 more sales people on the floor, I asked if someone else could open the 2nd register (open when I entered the store). The people on the floor were straightening garments, but decided the cashier did not need extra help. With 2 people in front of me and several behind, I could not understand why they could not help a customer. ... Read more

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I placed an order online and when I got my confirmation and saw it was being shipped to the incorrect address. I called immediately to have them reroute it. They said they could attempt but not guarantee. I never received the package and they can't locate it. I also just went to return an item and they couldn't take it back without my license even though i ahd my ann Taylor card with me and the receipt. I am so over this store and their terrible customer service. Read more

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Had an item that was 5 days over the return date. Would not honor it. I am a very loyal customer. I consistently shop in store and on line. Store in Austin, Texas would not honor it and when I called customer service they said I could send it back but could not guarantee the price of 40.00. So... Why would I send it back and why could you not make a note in the system to give the price back. Manager was useless and not very supportive of customer. I am appalled at the service. I will continue to write bad reviews on a daily basis... Daily... Read more

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This company will push their credit card on a client.. Yes, I have signed up. Three different times.. Why three times. Reason: If you choose not to use their personal card for a year.. this company automatically cancels the card.. This has never and does not happen with any other company I deal with.. Rather than encourage the use of a card, this company cancels it.. My last encounter with my card was in California.. The manager of a ann taylor loft store said I was not in her system. I did say I haven't used it in a while and I guess they... Read more

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I've been a cardholder and loyal customer for over 11 years. Last week I was told by your employee that the Vinings Jubile location in Atlanta will close permanently Saturday, February 20th. Today I was told the Perimeter Mall location in Atlanta has closed. You've made it very inconvenient for me to continue shopping at Ann Taylor and for this reason I am no longer a loyal customer. Goodbye Ann. From a very disappointed former customer in Atlanta Read more

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As a dedicated ann taylor customer, I had terrible experience with a sales person named Mary at the Gig Harbor, wa store. I came in to the store and was looking at some items on a table, she came up to the table and was mumbling to herself, "oh no , this is not ok.... I guess referring to an item on the table that was not properly folded or something. Never did she look up and greet me or ask me if I needed any help. I had observed this in the past but would simply see one of the sales people there who are more pleasant . I went thru the whole... Read more

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Had an horrible experience at your store at wellington green mall store # 140. The manager Adrian was not willing to assist having waited for over 25 minutes when the system was down and unable to accept the loft card. She refused to apply the amount of discount and also told me I could return the following day and the voucher could be redeemed although it would have been expired. Call next day spoke with Sarah who advise she could neither apply a discount or use the voucher. Wow!. Read more

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