Ann Taylor Loft Complaints and Reviews

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Ann Taylor Loft
Main address: PO Box 571650 84157-1650 Taylorsville UТ
1-888-563-8444, 1-866-232-9266, http://www.loft.com/loft/custserv/contactus.jsp
  • 40+2 mobile complaints
  • $2.3K claimed losses
  • $55 average
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  • Oct 10
  • Ex Employees
  • Working Experience
  • 3
  • 3
  • 30

From an Insider Look at Ann Taylor LOFT: Wages: The hourly wage is very low ($10/hour for management). Hours: You might work 40+ hours a week but may not receive benefits or be considered full-time. You will also only get 1/2 an hour break for 9+ hours. Staffing: There are typically only 2 or maybe 3 people working at one time, even during huge sales. Online Orders: Store associates fulfill... Read more

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  • Oct 04
  • Footwear and Clothing
  • Los Angeles, California
  • Rude Employee
  • 40

I have been shopping at Loft for years. One of my favorite things about the store is they usually have the best customer service! Since I shop at Loft a lot, I often become very friendly with the employees too! Well, tonight I went in to Loft with my toddler to make a quick return. This employee, Christina, was the rudest, most unpleasant person I have ever encountered. She was rude in front of... Read more

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  • Sep 29
  • Footwear and Clothing
  • Miami, Florida
  • Online Shirt Order
  • 54

It's going to be TWO WEEKS since I ordered a shirt online from Ann taylor. I paid $8.95 (plus tax) for shipping for just 1 simple shirt. It's taken them EIGHT BUSINESS DAYS to "process"...EIGHT DAYS!?!? How are you going to charge so much for shipping and provide such a horrible service??? Then when I call to complain and ask for my order to be cancelled the representative says that they can't... Read more

Was this review helpful? 0 0

Bought a skirt on 8/2. Returned it on 9/21 due to not fitting correctly. Was told only store credit because past 45 days. Fine, but then told I won't get full credit!!!! Done with the loft!!!!! Add comment

     

  • Sep 20
  • Footwear and Clothing
  • Portland, Oregon
  • Promotional Offer
  • 54

This order was a nightmare. I received a promotional email that I would receive two $25 cash cards for each $50 I spent. I went online through the email and placed an order for just over $170 but never received my confirmation email. So I emailed customer service and the email returned was rude and unhelpful. Although my credit card had two holds for the order totaling just over $340, the email... Read more

Was this review helpful? 1 0

I went to return some things and was told because I was 1 day past the new 45 day return policy. They could only give me current price and store credit. There is no way to get a hold of a person. Only email. I will no longer be shopping at Ann Taylor or Loft. Sounds like they are in there way out of business to me. Add comment

     

  • Sep 14
  • Footwear and Clothing
  • Product Return Policy
  • 1
  • 1
  • 40

I went to return an item today, a week before the 60 day return policy. I was informed the return policy is 45 days and I can get the final sale refund amount, $4.88, for a sweater I paid $20.00 for. The policy changed June 1, 2014....I purchased on July 17. You would think they'd let customers know the return policy changed, who regularly reads the back of a receipt?? Very poor customer... Read more

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  • Aug 12
  • Footwear and Clothing
  • Misleading Discount
  • 69

They advertise that your entire purchase will be 40% off if you "Give us your email (and) get on the list". What they don't tell you is that the 40% excludes their most desirable suiting collection. You find this out only after you have created an account and try to apply the code during the checkout process. The exclusion also seems to be (intentionally) vague in the promotion details. ... Read more

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  • Aug 05
  • Footwear and Clothing
  • Customer Treatment
  • 227

I took my college-age daughters shopping on Saturday for "work" clothes. Zoe, age 21, just began a summer internship with a local Catholic college and Savannah will begin student teaching this year as an education major at NYU. We were looking for work wardrobe "staples". I thought Loft might be too mature for my girls' taste so we left this store for our last stop. Savannah found many items she... Read more

Was this review helpful? 2 1

     

  • Jun 17
  • Footwear and Clothing
  • Deptford Township, New Jersey
  • Sneaky Return Policy
  • 1
  • 1
  • 257

Mary Lide I have been purchasing clothes through both Ann Taylor and Ann Taylor Loft for over 10 years. I have a daughter and daughter in law that I frequently buy clothes for in addition to myself. This past year I spent about $3000 at Ann Taylor and Ann Taylor Loft. Last week I went to return an item and it came up "refused". Since the manager knew that I buy many items she decided to override... Read more

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