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1.8 Based on 43 reviews
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After calling the company to confirm that I could return my gift items by mail (they didn't fit and the closest retail location was an hour away) I sent in my return. A month later, no reply. So I contacted customer service with the post office confirmation that my package was received. After opening several tickets - some of which were closed without ANY response - I decided to take things to the Better Business Bureau. And the result? The... Read more

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I went into the above store to return an item. The sales associate was soooo....snotty, arrogant and I'm sorry but bitchy. She barely looked as my daughter and I, threw a piece of clothing behind her and acted like we were a complete bother to her. We have met only one employee at this store that has been pleasant. Is this the kind of message you want to give to your customers? Her associate # is 00000000026. I have been to other Ann... Read more

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July 2015 I wanted to let you know that unfair work practices at Loft are still true. I'm a first year college student who applied for a part-time job in between my College classes. During my interview, I shared that I only could work limited hours as this was my first year in college. They assured me that the hours were flexable. This is a new store only about a year. Within my first month, I sold more clothing and credit cards than anyone in... Read more

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I made an online order that I never received. I contact them 4 times but nobody could give me an answer. The fulfillment dept is going to contact you between 3 to 5 days they said to me through email, well, that's never happened. In the last conversation I had with them they extended the days to 10 business days. Really? Finally I sent a very disappointed email and the same day I received an email for each items (4 in total) telling me that they... Read more

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So being a busy guy in Dallas, Texas I recently bought a $300 Gift card for my wife - so she could upgrade her work wardrobe. Unfortunately she looked at Willow Bend and Park and Preston locations of Ann Taylor and decided that the current offerings weren't awesome and she wanted me to check on getting the card refunded so she could find something ( for her Birthday) at another store . I checked and no refund on gift cards even with... Read more

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Here is the message I just sent to their customer service site: Hello, I have been shopping frequently recently as I have needed a different style of clothing for work. Loft was one of the stores I visited in Freeport, ME. I have never written to a customer service representative before but feel this is needed. Twice while I was there, two different saleswomen asked if they could hold items at the front while I continued shopping. When I went... Read more

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Worst company ever. Please Beware. Two pairs of shorts that I have never won and will return have cost me 3X what the shorts actually cost. Company charged me two late fees that should not have been. I have called on both occasions. I am so sorry that I ever purchased anything from Ann Taylor. There clothes are of poor quality and not anything I would normally purchase. Please be cautious before you purchase. Do not ever give into their... Read more

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I frequently shop at The Loft for myself, my sister and my 2 daughters. Most of the time they like what I purchase but lately I have had to return several of the purchased items. On June 9th at the West Babylon store as Michele was processing my returns and my new purchases she rudely informed me that the company tracks returns (thats why we require that you show us your drivers license during a return). I informed her that I shop for 4... Read more

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I have never had such a bad experience at a store before. I was treated with so much disrespect. I will never shop at Loft again. I won't ever tell anyone to go there.

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Love their clothes but shopping online is a pain! The website constantly changes my address such that the apartment number doesn't print. I'm always following up with UPS to update the address and when I raise the issue with loft's customer service on email I get ridiculous responses that aren't even related to what I'm writing about. It feels like talking to a wall. Stop changing my address loft so that I actually get my orders!!!! Read more

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