Ann Taylor Loft Complaints and Reviews

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Ann Taylor Loft
Main address: PO Box 571650 84157-1650 Taylorsville UТ
1-888-563-8444, 1-866-232-9266, http://www.loft.com/loft/custserv/contactus.jsp
  • 41+3 mobile complaints
  • $2.3K claimed losses
  • $53 average
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The one in Waynesboro va is horrible! Ladies in there made me feel like I was stealing. I make $60,000 a year so I am sure I can afford to shop your horrible store! Add comment

     

  • Oct 24
  • Footwear and Clothing
  • Online Order
  • 27

I love Loft clothes and buy there a lot. The in store staff is great. This is the 2nd time ive tried to use the website. 1. I tried to put in a loft.com order in online during a 50% off promotion. Their site would not work. 2. I called in to put in the order and the lady said their service application was down. She suggested I call back the next day 3. I called back the next day. Lady put in the... Read more

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  • Oct 10
  • Ex Employees
  • Working Experience
  • 3
  • 3
  • 55

From an Insider Look at Ann Taylor LOFT: Wages: The hourly wage is very low ($10/hour for management). Hours: You might work 40+ hours a week but may not receive benefits or be considered full-time. You will also only get 1/2 an hour break for 9+ hours. Staffing: There are typically only 2 or maybe 3 people working at one time, even during huge sales. Online Orders: Store associates fulfill... Read more

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  • Oct 04
  • Footwear and Clothing
  • Los Angeles, California
  • Rude Employee
  • 53

I have been shopping at Loft for years. One of my favorite things about the store is they usually have the best customer service! Since I shop at Loft a lot, I often become very friendly with the employees too! Well, tonight I went in to Loft with my toddler to make a quick return. This employee, Christina, was the rudest, most unpleasant person I have ever encountered. She was rude in front of... Read more

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  • Sep 29
  • Footwear and Clothing
  • Miami, Florida
  • Online Shirt Order
  • 64

It's going to be TWO WEEKS since I ordered a shirt online from Ann taylor. I paid $8.95 (plus tax) for shipping for just 1 simple shirt. It's taken them EIGHT BUSINESS DAYS to "process"...EIGHT DAYS!?!? How are you going to charge so much for shipping and provide such a horrible service??? Then when I call to complain and ask for my order to be cancelled the representative says that they can't... Read more

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Bought a skirt on 8/2. Returned it on 9/21 due to not fitting correctly. Was told only store credit because past 45 days. Fine, but then told I won't get full credit!!!! Done with the loft!!!!! Add comment

     

  • Sep 20
  • Footwear and Clothing
  • Portland, Oregon
  • Promotional Offer
  • 64

This order was a nightmare. I received a promotional email that I would receive two $25 cash cards for each $50 I spent. I went online through the email and placed an order for just over $170 but never received my confirmation email. So I emailed customer service and the email returned was rude and unhelpful. Although my credit card had two holds for the order totaling just over $340, the email... Read more

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I went to return some things and was told because I was 1 day past the new 45 day return policy. They could only give me current price and store credit. There is no way to get a hold of a person. Only email. I will no longer be shopping at Ann Taylor or Loft. Sounds like they are in there way out of business to me. Add comment

     

  • Sep 14
  • Footwear and Clothing
  • Product Return Policy
  • 1
  • 1
  • 48

I went to return an item today, a week before the 60 day return policy. I was informed the return policy is 45 days and I can get the final sale refund amount, $4.88, for a sweater I paid $20.00 for. The policy changed June 1, 2014....I purchased on July 17. You would think they'd let customers know the return policy changed, who regularly reads the back of a receipt?? Very poor customer... Read more

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  • Aug 12
  • Footwear and Clothing
  • Misleading Discount
  • 1
  • 1
  • 80

They advertise that your entire purchase will be 40% off if you "Give us your email (and) get on the list". What they don't tell you is that the 40% excludes their most desirable suiting collection. You find this out only after you have created an account and try to apply the code during the checkout process. The exclusion also seems to be (intentionally) vague in the promotion details. ... Read more

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