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From an Insider Look at Ann Taylor LOFT:

Wages: The hourly wage is very low ($10/hour for management).

Hours: You might work 40+ hours a week but may not receive benefits or be considered full-time. You will also only get 1/2 an hour break for 9+ hours.

Staffing: There are typically only 2 or maybe 3 people working at one time, even during huge sales.

Online Orders: Store associates fulfill online orders daily. This means that sales associates are doing even more work, that would otherwise be done by warehouse employees. This practice 'DOM's, are implicated so the company can further cut expenses in paying additional employees and creating additional merchandise.

Pay Cuts: Store Management is pressured each week to cut payroll and have even been instructed โ€œdo what you have toโ€ to balance out on paying employees for the week.

Ovation: Ovation is when each store makes more than their goals for different aspects of the business: Credit Cards, Online Order fulfillment, Sales, Conversion, E-mail Capture, and saving on payroll. Ovation benefits the store manager and the district manager positively. They each get a large bonus if Ovation is made. This bonus is an incentive to pressure employees and cut employee hours and pay.

Credit Cards: The brand 'LOFT' makes more money annually from late fees on their store credit card and Mastercard (25% interest rate) than they do selling actual product. This puts pressure on each employee working in the stores to see every client that walks in the door as an opportunity for a credit card rather than helping her find clothing.

- Goals: Daily sales goals and credit card goals are implemented, but, even if you have a very productive day with sales, if you have not gotten a credit card, you are not recognized. In-fact, you are called out in morning e-mails for the entire district to see.

-'Punishments': Currently, our district is having a credit card โ€˜contestโ€™. Every time an associate gets someone to sign up for a credit card, they get a piece of candy. If an associate does not get a credit card during their shift, they receive a "punishment". They have to do tasks like cleaning the toilets, not getting your 15 minute break for that shift, etc. This contest is called 'Trick or Treatโ€™...

-Corporate and Higher Management: They do not care to know your name, they do not talk to you, you are of no importance to them. When they enter the stores, they do not even look at you.

-Client Personal Information Breaches: Full Client Credit Card numbers, Social Security numbers, Addresses, Phone numbers, etc. are easily available to any employee. If you are a client handing your card to an associate to place an order, your card information is in a system that any employee can pull and look at all of your information. There have been many Loss Prevention associated issues where clients have been overcharged or have had their information stolen.

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Guest

July 2016 cleaning toilets to humiliate staff.

Sound like Ann Taylor loft staff treatment is business as usual

What about the trick or treat contest?

Forcing staff to scrub the toilet as punishment? That is still going on as daily management practices shared with one store manager to another.

The previous persons post was 2014. Somethings Still rings true...

Guest

The company certainly plays emotional games with staff. Forcing someone to scrub the toilet.

My teen was not told that this was going to be part of the job. This was the petty treatment she received after being named employee of the month.

She resigned after two months. Loft, I think we have a management problem in several locations...

Guest

Wow, it's July 2016 and nothing has changed.

My teen worked at Loft in Yonkers. She was a rock star outselling more clothing and cards than any one ever in a thirty day period.

She was named Employee of the month and forced to increase hours to sell more which conflicted with college. She politely tried to work it out with staff. The manager Nydia humiliated her daily, yelled at her, degraded her, kept changing her schedule and the final straw, she forced her to scrub the employee toilet. This was no game.

A loft co-worker told her that no one cleans as they have an outside service to clean. She had no choice but to resign after two months on the job.

This is Horrible employee relations

I wanted to encourage my teen that she could go to college and work part time as she can learn a lot. She told me she learned she must get her degree so she would never have to deal with a boss like that at Ann Taylor Loft

Guest

read this article. http://investor.anninc.com/phoenix.zhtml?c=78167&p=RssLanding&cat=news&id=195****

this review sounds like it is coming from somebody that is not a right fit for retail.

The negatives are shared with many other brands: credit cards, goals, payroll cuts, private info.

the last comment about pulling personal info is incorrect.

Guest
reply icon Replying to comment of Guest-885315

First of all, you can't take an article from the companies website and claim that it is a credible and correct description of their business. Of course the company is going to say anything to make themselves look like a good place to work.

It would be hard for most anyone to be the 'right fit for retail' if negative details of retail jobs are overlooked and over-implicated only because 'Well, other brands do it too'. The last comment about Client Personal Information being available is correct, actually. There is an ordering system called 'Style Finder'. Managers print customer orders and charge their credit cards for certain items that the client has ordered.

The full credit card number is printed on the order detail page. It is up to manager and employee discretion on what they do with those credit card numbers and addresses...

Guest

Geezus, I'm not letting any woman in my family shop there with the bad employee treatment and data theft! Thank you for the information.

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