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1.8 Based on 45 reviews
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DO NOT SHOP ONLINE. THEY DO NOT FOLLOW THROUGH WITH THEIR PROMISES AND HAVE A FAULTY INVENTORY SYSTEM THAT DOES NOT ACCURATELY COMMUNICATE TO CUSTOMERS WHEN ITEMS HAVE BEEN OVERSOLD.I recently placed an order on the Loft website during the Labor Day sale. Part of the order shipped. Part of the order has been in processing status since the order was placed. I called 5 different times speaking to different individuals and two supervisors. The... Read more

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I placed an order at Loft.com on August 11. I received an e-mail the following day stating my order had been shipped. I called customer service multiple times inquiring where my package was after it had been 3 weeks since the purchase and was told that it was "being shipped". On August 30th, I finally spoke to a human being who said that they would look into it and I would receive a call with an update. The next day I received an e-mail... Read more

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I received an email about an order I placed stating that one of my items was out of stock and would be removed from my order. Given this item was chosen for a shower I am attending next week, I decided to follow up with this email. The only options for communication given on the email and website are through "chat and/or email", no customer service number is offered. I called a local Loft shop to obtain a customer service number. When I... Read more

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Let me start by saying I love loft and that even though I'm complaining 90% of my wardrobe is from loft. I love that i don't have to try on the jeans bc they fit so well! I go get my size and they are perfect. But the shirts on another hand are not as great of quality. For starters after you wash the shirts the side seam seems to shift from the side to the middle. This is inevitable with the light weight shirts unless you hand wash them. Bc I do... Read more

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After calling the company to confirm that I could return my gift items by mail (they didn't fit and the closest retail location was an hour away) I sent in my return. A month later, no reply. So I contacted customer service with the post office confirmation that my package was received. After opening several tickets - some of which were closed without ANY response - I decided to take things to the Better Business Bureau. And the result? The... Read more

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I went into the above store to return an item. The sales associate was soooo....snotty, arrogant and I'm sorry but bitchy. She barely looked as my daughter and I, threw a piece of clothing behind her and acted like we were a complete bother to her. We have met only one employee at this store that has been pleasant. Is this the kind of message you want to give to your customers? Her associate # is 00000000026. I have been to other Ann... Read more

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July 2015 I wanted to let you know that unfair work practices at Loft are still true. I'm a first year college student who applied for a part-time job in between my College classes. During my interview, I shared that I only could work limited hours as this was my first year in college. They assured me that the hours were flexable. This is a new store only about a year. Within my first month, I sold more clothing and credit cards than anyone in... Read more

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I made an online order that I never received. I contact them 4 times but nobody could give me an answer. The fulfillment dept is going to contact you between 3 to 5 days they said to me through email, well, that's never happened. In the last conversation I had with them they extended the days to 10 business days. Really? Finally I sent a very disappointed email and the same day I received an email for each items (4 in total) telling me that they... Read more

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So being a busy guy in Dallas, Texas I recently bought a $300 Gift card for my wife - so she could upgrade her work wardrobe. Unfortunately she looked at Willow Bend and Park and Preston locations of Ann Taylor and decided that the current offerings weren't awesome and she wanted me to check on getting the card refunded so she could find something ( for her Birthday) at another store . I checked and no refund on gift cards even with... Read more

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Here is the message I just sent to their customer service site: Hello, I have been shopping frequently recently as I have needed a different style of clothing for work. Loft was one of the stores I visited in Freeport, ME. I have never written to a customer service representative before but feel this is needed. Twice while I was there, two different saleswomen asked if they could hold items at the front while I continued shopping. When I went... Read more

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