Loft Phone Numbers and Emails

Toll-Free Number:

  • (888) 563-8444

Customer Service:

  • (614) 534-2756
    International Clients

Loft Email:

Customer Service
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How to Contact Loft Customer Service?

Most Popular Number:

(888) 563-8444
Total calls: 664 Issues resolved: 45 Last call: Mar 23, 2024

What is the Loft Phone Number?

Customers of The Loft can conveniently contact the company's helpful customer service team by calling the toll-free Loft number (888) 563-8444 from anywhere nationwide. This direct hotline allows quick and easy access to friendly representatives during business hours from Monday through Friday 8AM-11PM Eastern Standard Time, as well as 9AM-9PM Eastern Standard Time on the weekends - Saturdays and Sundays. By calling The Loft's dedicated customer support line, clients can rapidly receive assistance with any questions about products, orders, store policies or services during convenient hours of operation.

What is the Loft Headquarters Address?

The Loft corporate office address for Loft is 7 Times Square, New York, New York 10036 United States. This is the primary physical location where the executive leadership and core business operations are based out of. Customers needing to contact the Loft corporate office directly or return products can send mail or packages to this New York address. Knowing the headquarters location allows customers to look up directions if visiting in-person for assistance during business hours.

What are the Loft Hours of Operation?

The Loft support operates within the temporal bounds of 8:00 AM to 11:00 PM Eastern Standard Time during the weekdays and 9:00 AM to 9:00 PM Eastern Standard Time on both Saturdays and Sundays. Within this operational timeframe, Loft clients can expeditiously connect with proficient representatives by either engaging the toll-free customer service phone line at (888) 563-8444 or accessing online support directly via the corporate website. Having two reliable channels for real-time assistance enables customers to obtain answers and guidance conveniently over phone or web during expanded weekday and weekend times.

How do I Contact the Loft Support via the Website?

For web-based assistance from The Loft account customer service team, first navigate to the company's website at www.loft.com. At the top of the page, click on the "Help" link to be routed directly to their robust customer support center. Once on the help page, clients can then choose between two real-time options: To send an email inquiry, click "Email Us" and fill out the digital customer support form detailing your specific question or issue for follow-up by a knowledgeable representative. For more urgent matters requiring immediate solutions, click the "Chat Now" button during business hours to instantly message a customer service agent live through online chat.

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Contact Information

Loft Website:

Loft Help Center:

Corporate Office Address:

Loft
7 Times Square,
New York, New York 10036
United States

Other Info (opening hours):

Live Chat

Mon - Fri:

8AM to 11PM EST

Sat - Sun:

9AM to 9PM EST

More contact details

Loft Customer Service Reviews

1.7 / 5
Poor
Tami A Wxi
EXCELLENT EMPLOYEE!
stars-rating stars-rating stars-rating stars-rating stars-rating
5.0

I had AMAZING service! I had a wonderful experience with help from an exceptional associate named Samaiya at Brookfield Square in Wisconsin!

Samaiya helped me pick out clothes that I ended up buying!

EXCELLENT CUSTOMER SERVICE! Thank you Samaiya, see ya soon for more shopping with/for my niece and myself!!!

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Guest-5699420
Problem paying online
stars-rating stars-rating stars-rating stars-rating stars-rating
5.0

Customer service was excellent. Very helpful. I could not submit payment with my gift card and the service was perfect and very helpful

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Guest-4588544
I spent more than $75 and I didn't get $25 coupon

Loft advertisement is a lie. If you spend $75 you get $25.

As customer I didnt get the $25.

When asked store salesperson said that their loft is a different umbrella.
When I called to complain customer service is not helping or not knowing about promotion. What the heck!

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Karen M Axb
Looking for a refund
stars-rating stars-rating stars-rating stars-rating stars-rating
1.0

When I called customer service the young man was not helpful at all.
My order was returned to a card I no longer have. They offer no other solution!!!

No gift card, refund to another C.C. or anything.

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How Good is Loft's Customer Service?

Abdou Jjn
Abdou Jjn
Feels Satisfied | Mar 13, 2024

Excellent service!

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Future Lbg
Future Lbg
Feels Satisfied | Feb 08, 2024

Excellent!

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Shaneil Uza
Shaneil Uza
Feels Disappointed | Nov 01, 2023

Order #770003****75 address was changed I never rec order I re ordered the shirts to
Correct address please refund my money for the shirts not happy

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Agustine Lof
Agustine Lof
Feels Disappointed | Aug 13, 2023

Finally after I got someone to place my order, she was fantastic

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Mery Qpr
Mery Qpr
Feels Satisfied | Jul 29, 2023

Great service

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Corneilus Zta
Corneilus Zta
Feels Satisfied | Jul 22, 2023

Very satisfied with call and return to Lift

Read full quote

Summary of Loft Customer Service Calls

741 TOTAL
CALLS
06:53 AVG CALL
DURATION
20% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Loft?

Shipping and Delivery Question:

  • “Online order was not delivered”
  • “Order was wrong size”
  • “I had not received order and ups could not find the tracking number given me.”

Payments and Charges Question:

  • “Pay my bill”
  • “Make a payment”
  • “Billing”

Return/ Replace Question:

  • “Return the item”
  • “Return”
  • “Return label”

Request for Information Question:

  • “Status”
  • “Price question”
  • “Check on order”

Cards Question:

  • “Compromised card”
  • “Credit card #”
  • “Need a card shredded other by mistake. Just left Loft in Braintree they could not do its”

Product/ Service Question:

  • “Loan rileted”
  • “Interesting to work in another field.”
  • “My loan is not approved”

Staff Question:

  • “Need too talk to customer service”
  • “Poor customer service”
  • “Customer service”

Activation/ Cancellation Question:

  • “Items cancelled”
  • “Need to cancel order I just made”
  • “Cancel order”

Refund Question:

  • “Refund”
  • “Refund not posted”

Account Question:

  • “Closed accounts”
  • “Forgot to add an item to my order”
  • “Unable to create an online account”

Website/ Application Question:

  • “Received letter to join loyalty program. Can’t seem to get on site”

Other Question:

  • “EXCELLENT EMPLOYEE!”
  • “Problem paying online”
  • “Price adjustment”

About

Related Companies

Ascena Retail Group, Justice For Girls, Dressbarn, Lane Bryant, Ann Taylor

Summary

Loft is an online store that provides a stunning variety of clothes and shoes for ladies. The assortment includes accessories jewelry, belts, scarves, hats, sunglasses, shoes flats, boots, wedges, heels, petites tops, sweaters, dresses, pants, skirts, jackets, maternity apparel maternity tops, dresses, pants, skirts, clothes for tall women and many more. IF you are seeking for high-quality stylish apparels at affordable price, Loft is one of the best stores to deal with. Millions of women have already become Loft's loyal customers. Loft is committed to providing exceptional services and meeting clients' requirements and needs.

Loft reviews and complaints

Loft is ranked 580 out of 4781 in Footwear and Clothing category

Area Served

Worldwide, USA

Payment Methods

VISAMasterCard

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