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1.4

DO NOT SHOP ONLINE. THEY DO NOT FOLLOW THROUGH WITH THEIR PROMISES AND HAVE A FAULTY INVENTORY SYSTEM THAT DOES NOT ACCURATELY COMMUNICATE TO CUSTOMERS WHEN ITEMS HAVE BEEN OVERSOLD.I recently placed an order on the Loft website during the Labor Day sale.

Part of the order shipped. Part of the order has been in processing status since the order was placed. I called 5 different times speaking to different individuals and two supervisors. The order was placed in research to determine fulfillment status with the promise that I would hear from them in three to five business days.

Nothing. A supervisor promised a gift card would be sent via email and that he personally would look into the order, nothing. Finally after the 5 day business day wait with no new correspondence I called again and was placed on two lengthy holds. I asked to cancel the pending items on my order so that my order would be processed and charged.

I was informed that was not possible. I then said that if they did not cancel the order I would contest the charge with my bank and they would be out all of the money. They cancelled the remaining items immediately. If they would have honored my request initially, the two something hours I spent on the phone could have been saved and my respect earned and repeat business earned.

DO NOT SHOP ONLINE. THEY DO NOT FOLLOW THROUGH WITH THEIR PROMISES AND HAVE A FAULTY INVENTORY SYSTEM THAT DOES NOT ACCURATELY COMMUNICATE TO CUSTOMERS WHEN ITEMS HAVE BEEN OVERSOLD.

Reason of review: Poor customer service,problem filling order, repeated need to contact company for resolution, refused to cancel unfulfilled order..

Preferred solution: They canceled my order. There is no solution for my order. They need to address their company policy about order fulfillment, and honor their promises as well as allow clients to cancel orders if the company takes too long to fulfill the orders..

Loft Cons: Online order processing, Failure to follow up on promises, Would not cancel order for items undelivered.

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